KEY RESULTS by Jon Walker

The Pueblo City-County Library District enjoys a proud tradition of providing outstanding library service for our community. Our goal is simple. We want to ensure our citizens enjoy free and open access to information and extensive possibilities for lifelong learning. We firmly believe this is vital in assuring everyone has the opportunity to be informed, which is important to the success of our democracy.
We recently began focusing on four key results to help measure our success in meeting our goal. The four key results are (1) circulation—the number of books and other library materials checked out to library users, (2) digital use—the number of times customers log-on library computers or access other library-hosted electronic information resources, (3) program attendance—the number of individuals attending any of the variety of cultural and educational events regularly sponsored by the library district, and (4) visits—the number of people who come into our libraries to read, study, learn and exchange ideas.
We measure on an ongoing basis our organization’s success with these key results. We also compare our key result outcomes with those of peer institutions in other communities. What we find is the Pueblo City-County Library District is near the top of the list in some areas. For example, more people attend library-sponsored cultural and educational events in our community than nearly any of our peers. It is similar for visits to the library. In 2013, for instance, people visited our libraries at a rate that is 25 percent higher than our peer average. In terms of circulation of materials, we continue to work to improve, but still lag our peer average by some twenty percent or so. The use of library digital resources keeps improving year-after-year. In 2013 this use jumped dramatically some 23 percent above the year before.
We believe that delivering on these key results will sustain the library district’s strength, viability, and growth. We strive to serve the public in the best manner possible, and focusing on library key results helps guarantee we are engaged successfully with our community.


The library is a learning institution.  First and foremost, the Pueblo City-County Library District (PCCLD) exists to ensure members of our...